Virtnet.bond Terms of Service (TOS)
Virtual Private Server (VPS) Hosting Services and BGP Peering Policy

1. Introduction and Definitions
1.1 Scope
These Terms of Service ("TOS") constitute a legally binding agreement between Virtnet.bond ("Provider," "we," "our," or "us") and the Customer ("you," "your," or "Customer"), governing your purchase, use, and access to Virtual Private Server ("VPS") hosting and associated network services provided by Virtnet.bond.

1.2 Definitions
Services: The VPS hosting, network, and ancillary services offered by Virtnet.bond.

Downtime: Any period in which the VPS or associated services are unavailable or inaccessible.

Best Effort: A standard of service wherein Virtnet.bond endeavors to provide continuous operation but makes no guarantees or warranties regarding uptime, performance, or availability.

Customer: The individual or legal entity contracting with Virtnet.bond for services.

2. Service Availability and Operational Commitments
2.1 Best Effort Service
Virtnet.bond will exercise commercially reasonable efforts to provide continuous service availability but expressly disclaims any guarantees of uptime, uninterrupted access, or error-free operation.

2.2 Scheduled Maintenance
Virtnet.bond may from time to time perform scheduled maintenance necessary for service improvement and security. While we strive to provide advance notice of maintenance windows, such notice is not guaranteed.

2.3 Unplanned Service Interruptions
Service interruptions caused by technical failures, network issues, or other unforeseen circumstances may occur without prior notice. Virtnet.bond will endeavor to restore service as promptly as reasonably possible but makes no promises regarding timing or completeness of restoration.

2.4 Force Majeure
Virtnet.bond shall bear no responsibility or liability for failures or delays caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, terrorism, cyberattacks, epidemics, or power outages.

3. Performance Standards and Limitations
3.1 No Warranty of Uptime
VPS services are provided on a "best effort" basis without any warranty, express or implied, including any guarantee of uptime or continuous availability.

3.2 System and Network Performance
Virtnet.bond aims to deliver stable CPU, memory, disk I/O, and network performance; however, no specific performance metrics or guarantees are provided, and actual performance may vary due to multiple factors including infrastructure load and external network conditions.

3.3 Network Latency
Latency and throughput may fluctuate based on internet routing policies and external network variables, for which Virtnet.bond accepts no liability.

4. Customer Support
4.1 Support Services
Support is offered on a best-effort basis through:

Email: support@virtnet.bond

Customer Portal Ticketing System

4.2 Response and Resolution Times
Virtnet.bond does not guarantee any specific response or resolution times, though critical issues will be prioritized when possible.

5. Compensation, Credits, and Refunds
5.1 No Compensation or Credits
Virtnet.bond shall not be liable for any service interruptions or performance issues and offers no service credits or financial compensation in connection with any such events.

5.2 Services Provided "As Is"
All services are provided "as is" and "as available," without warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

5.3 Refunds Policy
Refunds for fees paid are issued solely at the sole discretion of Virtnet.bond and are not guaranteed. Downtime, performance issues, or other service disruptions do not automatically entitle the Customer to a refund. Any requests for refunds must be submitted in writing to support and will be evaluated on a case-by-case basis.

6. Termination and Suspension
6.1 Termination by Customer
Customers may terminate their service at any time in accordance with their billing agreement. No refunds will be issued for prepaid but unused service periods unless expressly granted by Virtnet.bond.

6.2 Termination by Provider
Virtnet.bond reserves the right to suspend or terminate service for cause, including but not limited to violation of these TOS, abuse, illegal activity, or security risks. Reasonable prior notice will be given when feasible, except in cases warranting immediate termination.

7. Limitation of Liability
To the fullest extent permitted by law, Virtnet.bond shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising out of or in connection with the use or inability to use the services, including but not limited to loss of revenue, data, profits, or business opportunities, even if advised of the possibility of such damages.

8. Modifications to Terms
Virtnet.bond may revise these TOS at any time, with updated terms becoming effective immediately upon posting. Continued use of services constitutes acceptance of such modifications. Customers are encouraged to review the TOS regularly.

9. Arbitration Agreement
9.1 Agreement to Arbitrate
Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

9.2 Arbitration Procedure
The arbitration shall be conducted by a single neutral arbitrator mutually agreed upon by the parties or appointed by AAA if the parties cannot agree. The arbitration will take place in the jurisdiction of Virtnet.bond’s principal place of business unless otherwise agreed.

9.3 Waiver of Class Actions
Both parties agree to waive their rights to participate in class actions or class-wide arbitration. All claims must be brought individually.

9.4 Governing Law
This arbitration agreement shall be governed by the Federal Arbitration Act (FAA) and applicable state laws.

9.5 Enforcement and Judgment
The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

10. Contact Information
Virtnet.bond
23600 Mercantile Road, Suite C-100, Box JR004479
Beachwood, OH 44122
Email: support@virtnet.bond
Phone: +1 (937) 303-8114
Website: https://virtnet.bond

Appendix A: BGP Peering Policy
A.1 Purpose
This policy governs Border Gateway Protocol (BGP) peering with Virtnet.bond’s open network infrastructure based in Ohio, United States, ensuring secure and efficient routing.

A.2 Types of Peering
Public Peering: At Internet Exchange Points (IXPs) or similar facilities.

Private Peering: Direct BGP sessions over dedicated links.

Transit Peering: Relationships with upstream providers for broader connectivity.

A.3 Prefix and Route Policies
IPv4 prefixes accepted up to /24 maximum length.

IPv6 prefixes accepted up to /48 maximum length.

Only authorized prefixes owned or delegated to the peer are permitted.

Strict prefix filtering applies to all routes.

A.4 Routing and Traffic
Virtnet.bond does not engage in traffic engineering unless explicitly agreed.

Standard BGP community tags may be used for routing preferences.

Route reflectors and local preference policies are employed as necessary.

A.5 Security Measures
All BGP sessions must use MD5 authentication.

RPKI validation is deployed to filter invalid or malicious prefixes.

Ongoing monitoring for anomalies, including route flapping and hijacking.

A.6 Peering Requirements
Provision of ASN and 24/7 NOC contact information is mandatory.

Execution of a signed peering agreement is required before session establishment.

Disclosure of expected traffic volumes for capacity planning.

A.7 Session Parameters
Supports both IPv4 and IPv6.

Standard BGP timers: Hold Timer (180s), Keepalive (60s).

Secure password exchange for MD5 authentication.

A.8 Maintenance and Incident Response
Minimum 48 hours’ advance notice for planned maintenance when possible.

Best effort notification for unplanned outages.

Collaborative troubleshooting with log and status sharing.

A.9 Termination and Disputes
Either party may terminate peering with 30 days’ written notice.

Immediate termination allowed for repeated policy violations.

Disputes to be resolved through escalation and negotiation.

A.10 Compliance
All peering activities must comply with applicable federal, state, and local laws, including data privacy, net neutrality, and intellectual property rights. Adherence to Virtnet.bond’s Acceptable Use Policy is mandatory.

11. Acceptable Use Policy (AUP)
11.1 Prohibited Activities
Customers shall use Virtnet.bond services only for lawful purposes and in compliance with all applicable federal, state, and local laws, including those of the State of Ohio, United States. Specifically, the following activities are strictly prohibited:

Engaging in any illegal conduct as defined by Ohio state law or U.S. federal law, including but not limited to fraud, hacking, distribution of malicious software, unauthorized access to networks or data, identity theft, and other cybercrimes.

Hosting, distributing, or facilitating access to content that infringes intellectual property rights, including but not limited to copyrighted materials protected under the Digital Millennium Copyright Act ("DMCA") or similar statutes.

Using Virtnet.bond services to store, transmit, or distribute material that violates any DMCA provisions or other applicable copyright laws, including unauthorized distribution of copyrighted works such as software, music, videos, or other media.

Operating services or websites that facilitate copyright infringement, including but not limited to torrent trackers, piracy sites, or unauthorized file-sharing platforms.

Transmitting or distributing spam, unsolicited bulk emails, or any form of abusive messaging.

Engaging in activities that interfere with or disrupt the integrity, security, or performance of Virtnet.bond’s network or any connected networks, including launching denial-of-service (DoS) attacks or other malicious behavior.

Using Virtnet.bond’s services to store, transmit, or distribute any content that is obscene, defamatory, abusive, hateful, or otherwise objectionable.

11.2 Enforcement
Virtnet.bond reserves the right, without prior notice and at its sole discretion, to suspend or terminate services, remove content, or take any other action it deems necessary to enforce this Acceptable Use Policy or to comply with legal obligations, including responding to DMCA takedown notices or lawful governmental requests.

11.3 Reporting Violations
Customers and third parties may report violations of this policy by contacting Virtnet.bond support at support@virtnet.bond. Reports must include sufficient detail to allow investigation.

11.4 No Liability for User Content
Virtnet.bond does not monitor all customer content continuously but reserves the right to do so when required by law or policy enforcement needs. Virtnet.bond disclaims liability for any user-generated content but will act upon valid notices of infringement or illegal activity.

12. Support Language Policy
12.1 Primary Language of Support
Virtnet.bond conducts all customer support communications exclusively in English, which is the primary language of business for the company. All support requests, including emails, tickets, and other communications, must be submitted in English.

12.2 Service Limitations for Non-English Requests
Virtnet.bond reserves the right to decline or defer support inquiries submitted in languages other than English. While we strive to accommodate all customers, failure to communicate in English may result in delays or refusal of service until the communication can be properly understood and addressed.

12.3 Customer Responsibility
Customers are responsible for ensuring that their support requests are submitted in English or are accompanied by a reliable English translation to facilitate effective assistance.

13. Limited Liability for Data Loss
13.1 No Liability for Data Loss
Virtnet.bond expressly disclaims any liability for loss, corruption, or destruction of data stored on or transmitted through its VPS hosting services. Customers acknowledge and agree that they are solely responsible for maintaining their own backups of all data and information.

13.2 Customer Responsibility for Backups
It is the Customer’s sole responsibility to implement and maintain appropriate backup procedures to safeguard against data loss. Virtnet.bond does not guarantee the preservation, recovery, or integrity of any data.

13.3 No Damages for Data Loss
Under no circumstances shall Virtnet.bond be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, revenue, profits, or business opportunities arising from data loss, whether due to negligence, breach of contract, or otherwise.

14. Compliance with Law Enforcement
14.1 Cooperation with Legal Authorities
Virtnet.bond is committed to complying with all applicable laws and regulations, including cooperating with law enforcement agencies and government authorities. We may disclose customer information, data, or account details as required by valid legal processes, subpoenas, court orders, or government requests.

14.2 Customer Obligations
Customers agree to comply with all applicable local, state, federal, and international laws when using Virtnet.bond’s services. Any use of the services in violation of these laws, including but not limited to criminal activities, is strictly prohibited.

14.3 Preservation of Evidence
Virtnet.bond reserves the right to preserve and disclose information to law enforcement or other relevant authorities if we reasonably believe such action is necessary to prevent illegal activities, protect the rights, property, or safety of Virtnet.bond, its users, or the public.

14.4 Notification
Where legally permissible, Virtnet.bond will attempt to notify the affected customer(s) before releasing their information to law enforcement agencies.

15. Immediate Termination of Services
15.1 Discretionary Termination
Virtnet.bond reserves the right to immediately suspend or terminate any Customer’s service, without prior notice, at the sole discretion of its authorized staff. This action may be taken if we reasonably determine that the Customer’s use of the services:

Violates any terms of this Agreement, including the Acceptable Use Policy;

Poses a risk to the security, stability, or integrity of Virtnet.bond’s network or infrastructure;

Engages in illegal, fraudulent, abusive, or harmful activities;

Compromises the rights, safety, or privacy of other customers or third parties;

Otherwise disrupts normal business operations.

15.2 No Liability for Immediate Termination
Virtnet.bond shall have no liability for any damages, losses, or costs arising from the immediate suspension or termination of services pursuant to this Section.

16. IPv6 Abuse Policy
16.1 Prohibition on IPv6 Abuse
Customers are strictly prohibited from engaging in any form of abuse involving IPv6 resources allocated or assigned by Virtnet.bond. This includes, but is not limited to:

Unauthorized use or advertisement of IPv6 prefixes;

Injection or propagation of malicious IPv6 traffic such as spam, phishing, denial-of-service attacks, or malware distribution;

Hijacking or misappropriation of IPv6 address space;

Violations of BGP routing policies related to IPv6 prefixes;

Any actions that compromise the integrity, security, or reputation of Virtnet.bond’s IPv6 network.

16.2 Reporting and Mitigation
Virtnet.bond actively monitors IPv6 network traffic and routing announcements for signs of abuse. Upon detection of IPv6 abuse or upon receipt of credible abuse reports, Virtnet.bond reserves the right to take immediate corrective actions, including but not limited to:

Suspension or termination of the Customer’s IPv6 service;

Blocking or filtering of abusive IPv6 traffic;

Notification to relevant upstream providers or authorities.

16.3 Cooperation with Investigations
Customers agree to cooperate fully with Virtnet.bond in any investigation of IPv6 abuse, including providing requested information and taking remedial actions.

17. Cookies and Telemetry
17.1 Cookies Usage
Virtnet.bond may use cookies and similar tracking technologies on its website and customer portals to enhance user experience, analyze site traffic, and improve service functionality. Cookies may include:

Session Cookies: Temporary cookies that expire when you close your browser.

Persistent Cookies: Remain on your device for a set period or until manually deleted.

Third-Party Cookies: Cookies set by external service providers integrated with Virtnet.bond’s platforms.

By using Virtnet.bond’s services or accessing our websites, you consent to the use of cookies as described herein. You may configure your browser to refuse or delete cookies, but this may limit functionality or access to some services.

17.2 Telemetry Data Collection
Virtnet.bond may collect telemetry data related to service usage, performance metrics, system logs, and error reporting. This data is used solely to monitor service health, diagnose issues, and improve service quality. Telemetry data does not typically include personally identifiable information (PII), but any collected data is handled in accordance with applicable privacy laws.

17.3 Data Privacy and Security
All telemetry and cookie-related data collected is stored securely and processed in compliance with applicable data protection regulations. Virtnet.bond does not sell or share this data with third parties except where required by law or to provide the services requested by the customer.



