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app/Admin/Resources/TicketResource/Pages/EditTicket.php
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211
app/Admin/Resources/TicketResource/Pages/EditTicket.php
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<?php
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namespace App\Admin\Resources\TicketResource\Pages;
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use App\Admin\Components\UserComponent;
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use App\Admin\Resources\ServiceResource;
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use App\Admin\Resources\TicketResource;
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use App\Admin\Resources\UserResource;
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use App\Models\Ticket;
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use App\Models\TicketMessage;
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use Filament\Actions\StaticAction;
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use Filament\Forms;
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use Filament\Forms\Form;
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use Filament\Forms\Get;
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use Filament\Infolists;
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use Filament\Infolists\Components\Actions\Action;
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use Filament\Infolists\Components\Actions as InfolistActions;
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use Filament\Infolists\Components\TextEntry\TextEntrySize;
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use Filament\Infolists\Infolist;
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use Filament\Notifications\Notification;
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use Filament\Resources\Pages\EditRecord;
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use Illuminate\Database\Eloquent\Builder;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Support\Facades\Auth;
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class EditTicket extends EditRecord
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{
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protected static string $resource = TicketResource::class;
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protected static string $view = 'admin.resources.ticket-resource.pages.edit-ticket';
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public function form(Form $form): Form
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{
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return $form
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->schema([
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Forms\Components\MarkdownEditor::make('message')
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->label('Message')
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->columnSpanFull()
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->required(),
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]);
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}
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protected function getFormActions(): array
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{
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return [
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$this->getSaveFormAction()->label('Send Message'),
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$this->getCancelFormAction(),
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];
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}
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// Save action
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protected function handleRecordUpdate(Model $record, array $data): Model
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{
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$record->messages()->create([
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'user_id' => Auth::id(),
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'message' => $data['message'],
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]);
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return $record;
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}
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public function mount(string|int $record): void
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{
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parent::mount($record);
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$this->form->fill([
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'message' => <<<MD
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MD,
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]);
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}
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// Clear form after save
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public function save(bool $shouldRedirect = true, bool $shouldSendSavedNotification = true): void
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{
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parent::save($shouldRedirect, $shouldSendSavedNotification);
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$this->form->fill();
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}
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public function infolist(Infolist $infolist): Infolist
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{
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return $infolist
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->record($this->record)
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->columns(['default' => 3, 'md' => 1])
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->schema([
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Infolists\Components\TextEntry::make('user_id')
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->size(TextEntrySize::Large)
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->formatStateUsing(fn ($record) => $record->user->name)
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->url(fn ($record) => UserResource::getUrl('edit', ['record' => $record->user]))
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->label('User ID'),
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Infolists\Components\TextEntry::make('subject')
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->size(TextEntrySize::Large)
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->label('Subject'),
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Infolists\Components\TextEntry::make('status')
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->size(TextEntrySize::Large)
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->badge()
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->formatStateUsing(fn ($state) => ucfirst($state))
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->color(fn ($state) => match ($state) {
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'open' => 'success',
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'closed' => 'danger',
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'replied' => 'gray',
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})
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->label('Status'),
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Infolists\Components\TextEntry::make('priority')
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->size(TextEntrySize::Large)
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->badge()
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->formatStateUsing(fn ($state) => ucfirst($state))
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->color(fn ($state) => match ($state) {
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'low' => 'success',
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'medium' => 'gray',
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'high' => 'danger',
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})
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->label('Priority'),
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Infolists\Components\TextEntry::make('department')
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->size(TextEntrySize::Large)
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->formatStateUsing(fn ($state) => array_combine(config('settings.ticket_departments'), config('settings.ticket_departments'))[$state])
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->placeholder('No department')
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->label('Department'),
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Infolists\Components\TextEntry::make('assigned_to')
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->size(TextEntrySize::Large)
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->label('Assigned To')
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->placeholder('No assigned user')
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->formatStateUsing(fn ($record) => $record->assignedTo->name),
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Infolists\Components\TextEntry::make('service_id')
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->size(TextEntrySize::Large)
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->label('Service')
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->url(fn ($record) => $record->service ? ServiceResource::getUrl('edit', ['record' => $record->service]) : null)
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->placeholder('No service')
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->formatStateUsing(fn ($record) => "{$record->service->product->name} - " . ucfirst($record->service->status)),
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InfolistActions::make([
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Action::make('Edit')
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->form(function (Form $form) {
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return $form
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->columns(2)
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->schema([
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Forms\Components\Select::make('status')
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->label('Status')
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->options([
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'open' => 'Open',
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'closed' => 'Closed',
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'replied' => 'Replied',
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])
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->default('open')
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->required(),
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Forms\Components\Select::make('priority')
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->label('Priority')
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->options([
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'low' => 'Low',
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'medium' => 'Medium',
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'high' => 'High',
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])
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->default('medium')
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->required(),
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Forms\Components\Select::make('department')
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->label('Department')
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->options(array_combine(config('settings.ticket_departments'), config('settings.ticket_departments'))),
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UserComponent::make('user_id'),
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Forms\Components\Select::make('assigned_to')
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->label('Assigned To')
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->relationship('assignedTo', 'id', fn (Builder $query) => $query->where('role_id', '!=', null))
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->searchable()
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->preload()
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->getOptionLabelFromRecordUsing(fn ($record) => $record->name),
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Forms\Components\Select::make('service_id')
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->label('Service')
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->relationship('service', 'id', function (Builder $query, Get $get) {
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$query->where('user_id', $get('user_id'));
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})
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->getOptionLabelFromRecordUsing(fn ($record) => "{$record->product->name} - " . ucfirst($record->status))
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->disabled(fn (Get $get) => !$get('user_id')),
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]);
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})
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->fillForm(fn ($record) => [
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'status' => $record->status,
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'priority' => $record->priority,
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'department' => $record->department,
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'user_id' => $record->user_id,
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'assigned_to' => $record->assigned_to,
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'service_id' => $record->service_id,
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])
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->action(function (array $data, Ticket $record): void {
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$record->update($data);
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})
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->hidden(!auth()->user()->can('update', $this->record))
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->icon('heroicon-o-pencil'),
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Action::make('Delete')
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->color('danger')
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->icon('heroicon-o-trash')
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->requiresConfirmation()
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->action(fn (Ticket $record) => $record->delete())
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->hidden(!auth()->user()->can('delete', $this->record))
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->after(function (StaticAction $action) {
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Notification::make()
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->title(__('filament-actions::delete.single.notifications.deleted.title'))
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->success()
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->send();
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$action->redirect(TicketResource::getUrl('index'));
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}),
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])->columnSpan(['default' => 'full', 'md' => 1]),
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]);
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}
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public function deleteMessage(TicketMessage $message): void
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{
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if (auth()->user()->can('delete', $message)) {
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$message->delete();
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}
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}
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}
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