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2025-11-30 11:57:22 +01:00
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commit 044271db3d
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187
app/Admin/Resources/TicketResource.php Normal file
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<?php
namespace App\Admin\Resources;
use App\Admin\Components\UserComponent;
use App\Admin\Resources\TicketResource\Pages;
use App\Admin\Resources\TicketResource\Widgets\TicketsOverView;
use App\Models\Ticket;
use Filament\Forms;
use Filament\Forms\Form;
use Filament\Forms\Get;
use Filament\Resources\Resource;
use Filament\Tables;
use Filament\Tables\Table;
use Illuminate\Contracts\Support\Htmlable;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\Model;
class TicketResource extends Resource
{
protected static ?string $model = Ticket::class;
protected static ?string $navigationIcon = 'ri-customer-service-line';
protected static ?string $activeNavigationIcon = 'ri-customer-service-fill';
public static ?string $navigationGroup = 'Administration';
public static function getNavigationBadge(): ?string
{
return static::getModel()::where('status', 'open')->count() ?: null;
}
public static function getNavigationBadgeColor(): ?string
{
return 'danger';
}
public static function getGloballySearchableAttributes(): array
{
return ['subject'];
}
public static function getGlobalSearchResultTitle(Model $record): string|Htmlable
{
return $record->subject;
}
public static function form(Form $form): Form
{
return $form
->schema([
Forms\Components\TextInput::make('subject')
->label('Subject')
->columnSpan(function ($record) {
return $record ? 2 : 1;
})
->required(),
Forms\Components\Select::make('status')
->label('Status')
->options([
'open' => 'Open',
'closed' => 'Closed',
'replied' => 'Replied',
])
->columnSpan(function ($record) {
return $record ? 2 : 1;
})
->default('open')
->required(),
Forms\Components\Select::make('priority')
->label('Priority')
->options([
'low' => 'Low',
'medium' => 'Medium',
'high' => 'High',
])
->columnSpan(function ($record) {
return $record ? 2 : 1;
})
->default('medium')
->required(),
Forms\Components\Select::make('department')
->label('Department')
->options(array_combine(config('settings.ticket_departments'), config('settings.ticket_departments')))
->columnSpan(function ($record) {
return $record ? 2 : 1;
}),
UserComponent::make('user_id')->columnSpan(function ($record) {
return $record ? 2 : 1;
}),
Forms\Components\Select::make('assigned_to')
->label('Assigned To')
->searchable()
->preload()
->relationship('user', 'id', fn (Builder $query) => $query->where('role_id', '!=', null))
->getOptionLabelFromRecordUsing(fn ($record) => $record->name)
->columnSpan(function ($record) {
return $record ? 2 : 1;
}),
Forms\Components\Select::make('service_id')
->label('Service')
->relationship('service', 'id', function (Builder $query, Get $get) {
$query->where('user_id', $get('user_id'));
})
->getOptionLabelFromRecordUsing(fn ($record) => "{$record->product->name} - " . ucfirst($record->status))
->columnSpan(function ($record) {
return $record ? 2 : 1;
})
->disabled(fn (Get $get) => !$get('user_id')),
Forms\Components\MarkdownEditor::make('message')
->columnSpan(2)
->label('Initial Message')
->hiddenOn('edit')
->columnSpan(function ($record) {
return $record ? 2 : 1;
})
->required(),
]);
}
public static function table(Table $table): Table
{
return $table
->columns([
Tables\Columns\TextColumn::make('subject')
->limit(40)
->searchable()
->sortable(),
Tables\Columns\TextColumn::make('status')
->sortable()
->badge()
->color(fn (Ticket $record) => match ($record->status) {
'open' => 'success',
'closed' => 'danger',
'replied' => 'warning',
})
->formatStateUsing(fn (string $state) => ucfirst($state)),
Tables\Columns\TextColumn::make('priority')
->sortable()
->badge()
->color(fn (Ticket $record) => match ($record->priority) {
'low' => 'success',
'medium' => 'gray',
'high' => 'danger',
})
->formatStateUsing(fn (string $state) => ucfirst($state)),
Tables\Columns\TextColumn::make('department')
->formatStateUsing(fn ($state) => array_combine(config('settings.ticket_departments'), config('settings.ticket_departments'))[$state])
->sortable(),
Tables\Columns\TextColumn::make('user.name')
->searchable(['first_name', 'last_name'])
->sortable(['first_name', 'last_name']),
Tables\Columns\TextColumn::make('user.email')
->label('Email')
->searchable(),
])
->filters([
//
])
->actions([
Tables\Actions\EditAction::make(),
])
->bulkActions([
Tables\Actions\BulkActionGroup::make([
Tables\Actions\DeleteBulkAction::make(),
]),
])
->defaultSort('id', 'desc');
}
public static function getWidgets(): array
{
return [
TicketsOverView::class,
];
}
public static function getPages(): array
{
return [
'index' => Pages\ListTickets::route('/'),
'create' => Pages\CreateTicket::route('/create'),
'edit' => Pages\EditTicket::route('/{record}/edit'),
];
}
}