Add all files

app/Models/Ticket.php

@@ -0,0 +1,45 @@
+<?php
+
+namespace App\Models;
+
+use App\Observers\TicketObserver;
+use Illuminate\Database\Eloquent\Attributes\ObservedBy;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+#[ObservedBy([TicketObserver::class])]
+
+class Ticket extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'subject',
+        'status',
+        'priority',
+        'department',
+        'user_id',
+        'assigned_to',
+        'service_id',
+    ];
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function assignedTo()
+    {
+        return $this->belongsTo(User::class, 'assigned_to');
+    }
+
+    public function service()
+    {
+        return $this->belongsTo(Service::class);
+    }
+
+    public function messages()
+    {
+        return $this->hasMany(TicketMessage::class);
+    }
+}