Add all files

app/Models/TicketMessage.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace App\Models;
+
+use App\Observers\TicketMessageObserver;
+use Illuminate\Database\Eloquent\Attributes\ObservedBy;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+#[ObservedBy([TicketMessageObserver::class])]
+class TicketMessage extends Model
+{
+    use HasFactory;
+
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'message',
+    ];
+
+    public function ticket()
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+}