Disclaimer: Please include as much information as possible. Our support team may take longer to respond if insufficient information is provided. This includes hostnames, IP addresses, error messages, and any troubleshooting steps already taken. Failure to do so may result in delays or closure of your ticket without resolution. This especially important when submitting a ticket on an account that has more than one product ordered as to ensure the right product is investigated by our support team.
All account information must be accurate and verifiable in accordance with our Terms of Service ↗. Account details are reviewed with every support ticket submission to ensure compliance and service integrity. Providing false, inaccurate, or misleading information constitutes a violation of our Terms of Service and may result in immediate review, suspension, or termination of the account and all associated services without prior notice.