46 lines
868 B
PHP
46 lines
868 B
PHP
<?php
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namespace App\Models;
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use App\Observers\TicketObserver;
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use Illuminate\Database\Eloquent\Attributes\ObservedBy;
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use Illuminate\Database\Eloquent\Factories\HasFactory;
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use Illuminate\Database\Eloquent\Model;
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#[ObservedBy([TicketObserver::class])]
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class Ticket extends Model
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{
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use HasFactory;
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protected $fillable = [
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'subject',
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'status',
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'priority',
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'department',
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'user_id',
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'assigned_to',
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'service_id',
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];
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public function user()
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{
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return $this->belongsTo(User::class);
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}
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public function assignedTo()
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{
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return $this->belongsTo(User::class, 'assigned_to');
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}
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public function service()
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{
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return $this->belongsTo(Service::class);
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}
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public function messages()
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{
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return $this->hasMany(TicketMessage::class);
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}
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}
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